Refunds & order tracking
Where an order is, what happens when it cannot be fulfilled, and how the money comes back.
Tracking an order
Every order the account has placed is listed in the order history with its own reference and status, and the status changes by itself as the order is processed — nothing has to be requested.
An order that cannot be fulfilled
If an order cannot be fulfilled, it is marked failed and the amount you paid — exactly the amount, once — is returned to your wallet balance. You can then order again or leave it in the balance.
An order that has been delivered
Once the product has been delivered against the player identifier, it cannot be taken back: a top-up that has landed on a game account is spent, and a code that has been shown has been used. This is why the identifier is worth checking before you pay.
A deposit that has not reached the wallet
An on-chain deposit is matched to its invoice and credited automatically. If a payment you made has not appeared, message support with the deposit reference from the deposit page and it is reviewed by hand.
Talking to support
Order and refund questions are answered on the Telegram channel, with the order reference attached.
Refund window
- Refund window
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A detail the shop has not published is shown as a dash rather than guessed.
Related pages
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