FAQ
Short answers to what shoppers ask most: ordering, paying, delivery, tracking and a failed order.
How do I place an order?
Pick the game or product in the catalogue, choose a package, enter the player identifier and complete the payment.
What information do I need to buy?
For most products, only the player identifier — the game-account identifier that should receive the order.
How is the product delivered?
Delivery is digital. Once the payment is confirmed the order is processed against the player identifier you entered.
How do I pay?
From your wallet balance, or with an on-chain rail the shop supports.
How do I track my order?
The order history in your account lists every order with its own status, and the status updates by itself as the order is processed.
What happens if an order fails?
If an order cannot be fulfilled, the amount you paid is returned to your wallet.
I entered the wrong player identifier. Now what?
Message support on Telegram with the order reference, and say what the correct identifier is.
Where to go next
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